Privacy and Security Policy
November 1, 2020
Introduction
At BuySafe, Inc., we take our responsibility to protect the privacy and confidentiality of our user’s information very seriously. This Privacy and Security Policy describes how DigitalTrust collects and uses personally identifiable information that we obtain in the course of providing our services.
Information Collection and Use
DigitalTrust collects information at several different points on our web sites, which we then use to provide our DigitalTrust services to you and to operate our business in a way that serves our customers efficiently and effectively.
Registration for DigitalTrust services
The registration form may ask for contact information (such as name, email address, phone number and mailing address). Your contact information is used to explain our services, to send invoices, and to resolve problems that involve our services.
We collect information about you and/or your business from the following sources:
1. Information we receive from you on our registration or other forms;
2. Information about your performance in your dealings with us, our affiliates or others;
3. Information we receive from a consumer reporting agency, business credit bureaus and other authoritative sources; and
4. Information from publicly available online sources.
The DigitalTrust Browser Extension, and Users Who Visit Websites Using DigitalTrust Code
DigitalTrust collects information from users who visit Web sites that have installed DigitalTrust code. DigitalTrust collects certain non-personally identifying information such as IP addresses, browser types, domain names, time and date stamps, referring URLs, pages viewed, number of clicks, and other usage data. We use this information to analyze trends, to track visitors’ movement in the aggregate, and to gather general information about which pages are visited – all to improve DigitalTrust services.
DigitalTrust may use the above data in anonymized or aggregate form to provide and improve its services and to develop new services.
Information Automatically Collected by our Site
DigitalTrust automatically collects certain non-personally-identifying information through the use of log files, which include information such as your IP address, browser type, domain name, time and date stamps, referring URL, pages viewed, and number of clicks. We use this information to analyze trends, administer the site, track visitors’ movement in the aggregate, and gather general information about which pages are visited. We may also use this information to improve existing services and to develop new services.
Cookies
A browser “cookie” is a small file stored on the visitor’s computer that holds information about the visitor. We use both session and persistent cookies. The session cookie is deleted once the visitor closes the browser. A persistent cookie is stored on the visitor’s computer for an extended period of time. Persistent cookies enable us to maintain user preferences, track and tailor our service to the interests of our visitors, and enhance the overall delivery of our services. Cookies can be removed by the visitor by following browser help-file directions.
If visitors reject cookies, they may still use our site, although the functionality will be limited in some areas.
DigitalTrust uses an outsourced analytics program for understanding usage of our Web site. This application may set a cookie on our domain or from a third-party domain. This third party is not permitted to use these cookies served on our site for any unrelated purposes.
The use of cookies by our partners or service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners or service providers use session ID and persistent cookies to make it easier for you to navigate our site.
Data retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@getdigitaltrust.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Clear GIFs
Our third party web analytics partners employ a software technology called clear GIFs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear GIFs are non-visible graphics that are used for additional statistical analysis. Clear GIFs are present on most of our web pages for this purpose only. We may also use clear GIFs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and marketing campaigns.
Profile
We may store information that we collect through cookies and/or third parties to create a profile of visitors that interact with the DigitalTrust services. This profile is used to tailor a user’s visit to our Website and to direct pertinent communications to them.
Surveys
From time-to-time we request that users participate in a survey. Participation in these surveys is completely voluntary. The requested information typically includes contact information and some demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. All personally identifiable information collected is never shared with third parties, unless the visitor has specifically agreed to such sharing. While we may use a vendor to conduct these surveys or contests, such a vendor may not use the personally identifiable information for any unrelated purposes.
Transcripts of Live Chat Sessions
If you use our Live Chat function, please note that transcripts of all transmissions are automatically retained, and are available to you for a limited time. We will use the transcripts only in the event that is necessary to resolve an issue related to our service. These transcripts are deleted after they are no longer needed.
Disclosure of Information
We do not disclose, sell or rent any personally identifiable information collected through our services whether publicly available elsewhere or not, except as disclosed in this policy or as required by law.
Financial Institution Partners/Payment Companies/Bonding Partners/Vendors
We share personally identifiable with our bonding and financial institution partners for the sole purpose of completing the merchant application, delivering a bond or guarantee following a purchase and for resolving transactions that result in a benefit claim.
We may share personally identifiable information we collect to third parties to process credit card transactions or to enable other functions of our service, however, we require that such a third party may not use the personally identifiable information for any unrelated purposes
Other Third Parties
DigitalTrust may disclose usage statistics that do not contain personally identifiable information to third party web analytics companies.
By Law
Though we will at all times act in a way that respects your privacy, we may need to disclose personally identifiable information when required by law where we have a good-faith belief that such action is required by law, or to prevent or detect a fraud, security or technical issue, or to protect against imminent harm to the rights, property or safety of our users, DigitalTrust, BuySafe, Inc., or the public as required or permitted by law.
Business Transitions
In the event DigitalTrust or BuySafe, Inc. is party to a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, personally identifiable information will, in most instances, be part of the assets transferred. In that event the new owner of the company and/or its assets chooses to establish a different privacy policy going forward, it will give notice of that change as well as any choices you may have regarding personally identifiable information.
DigitalTrust’s Communications to Registered Users
We send all those who register with DigitalTrust a welcome email to verify password and username. Registered Users may also receive information on products, services, special deals and a newsletter. Out of respect for the privacy of our Registered Users, we allow you to choose NOT to receive these types of communications. Please see the Opt-out section.
Opt-out
Our Registered Users may choose to ‘opt-out’ of having their information used for purposes not directly related to our services.
If you no longer wish to receive our newsletter, special offers, and promotional communications, you may opt-out via telephone, postal mail, or by emailing your request to support@getdigitaltrust.com.
No Spam or Spoofing
DigitalTrust does not tolerate spam or spoofing. To report DigitalTrust-related spam or spoof emails, please forward the email to support@getdigitaltrust.com.
Security
Protecting personally identifiable information is a top priority. DigitalTrust restricts access to personally identifiable information about you only to those employees who need to know that information to provide products or services to you.
DigitalTrust maintains physical, electronic, and procedural safeguards to eliminate and reduce security and piracy vulnerabilities and to guard personally identifiable information. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
Changes to Privacy Policy
If we amend this policy at any time, we will inform you of the changes as required by law. We will post changes to this Privacy and Security Policy on our Web site, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If we make any material changes to this policy we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective.
Updating and Changing Personally Identifiable Information
DigitalTrust provides you with access to your personally identifiable information in our database. You may view and in certain cases update your personally identifiable information (such as zip code, phone, email or postal address) by visiting the My Account or Profile section of the DigitalTrust Dashboard Web site, https://dashboard.getdigitaltrust.com/. If you believe that any information is incorrect, or would like to delete/deactivate your personally identifiable information, notify us immediately by either completing a “Contact Us” form or sending an email message to support@getdigitaltrust.com, and we will promptly correct erroneous information or discontinue your service.
Links
The DigitalTrust site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy policies of other Web sites. This Privacy and Security Policy applies solely to information collected by DigitalTrust’s Web sites and other business processes that are within our direct control.
General
Questions?
If users have any questions about privacy issues or the security of our Web site, you can send an email to support@getdigitaltrust.com.
Minors
DigitalTrust’s websites, products, and services are neither developed for, nor directed at, children (those under 18 years of age). If you believe your child has provided DigitalTrust with personally identifiable data, or registered at one of DigitalTrust’s websites, and you would like to have the data removed, please contact us.
Non-US Residents
Residents of the European Union and other non-US residents who visit or use our site or services understand and consent to the processing of personally identifiable information in the United States.
If you have questions or concerns regarding DigitalTrust’s privacy policy, please first contact Customer Support by
Phone: 1-888-926-6333
Fax: 1-703-778-4455
Email: support@getdigitaltrust.com
Mail: BuySafe, Inc., PO Box 9289, Arlington, VA 22219, Attn: Customer Service